Return Policy

Order Cancellations

You can cancel your order at any time before it’s shipped. If your order has already been paid and you wish to change or cancel it, please contact us within 12 hours. Once the packaging and shipping process begins, cancellations are no longer possible.

Refunds

If you're unsatisfied with your order, please reach out to our support team at info@redmooneclipse.com, and we'll do our best to assist you.

Please note that customers are responsible for return shipping costs. We cannot issue refunds for products that have been damaged by the customer or if the order fails to arrive due to issues like an incorrect shipping address.

We offer a 100% money-back guarantee for any products that are defective or damaged during shipping. Simply contact us, and we’ll provide a return address along with a replacement or refund, based on your preference.

Refund requests can be made within 15 days after the 45-day guaranteed delivery period has passed. To request a refund, please email us at info@redmooneclipse.com.